FAQs
Frequently Asked Questions
What is embroidery digitizing?
Embroidery digitizing is the process of converting artwork or a logo into a digital file that an embroidery machine can read and stitch.
What is vector art conversion?
Vector art conversion transforms your raster image (like JPG or PNG) into a scalable, editable vector format like AI, CDR, or SVG for printing, screen printing, and promotional use.
. How do I place an order?
You can place an order through our website by logging into your account, submitting your artwork, and filling out the required details. You can also email us directly with your design.
What file formats do you accept for digitizing?
We accept PNG, JPG, BMP, PDF, AI, PSD, and even hand-drawn sketches. For best results, provide high-resolution images.
Which file formats will I receive after digitizing or vectorizing?
We deliver embroidery files in formats like DST, PES, JEF, HUS, EXP, and more. For vector art, we provide AI, CDR, SVG, EPS, and PDF.
How much do your services cost?
- Embroidery digitizing starts at $5.
- Vector art starts at $8. We also offer discounts on bulk orders and regular customers.
What is your turnaround time?
- Standard delivery is within 12–24 hours.
- Rush orders can be delivered in 2–6 hours based on the complexity.
Do you provide free edits?
Yes! We offer free minor edits. For significant changes (like resizing, complex element addition, etc.), a small fee may apply.
How can I make payments?
We accept PayPal and other international payment options. You’ll see all available payment methods at checkout.
Is my design kept confidential?
Absolutely. We respect your privacy and ensure that your artwork and personal data are handled securely and never shared with third parties.
